FAQ

1. What are your shipping costs?

Free shipping if your order is over $500,and less than $500, shipping costs only $20USD.

2. I just received my order and there is a problem.How and when do I report this?

Any issue with any order must be reported to us within 3 days of the date of delivery. If you have an issue with your order/toy and it does not need to be unwrapped, please leave it wrapped & sealed. Carefully inspect your toy before unwrapping it, if you report an issue that could have been determined before unwrapping it,We will not be able to provide replacement and other services.

Any issues need to be reported within 3 days or we may not honor any request for a replacement, missing items, etc. You can email us at luvion168@gmail.com or contact us in our header under the 'Contact Us' link if you have an issue with your order once received.

We do not accept returns for exchanges or refunds unless the item you received is defective, or we made an error on your order.

3. Where is the tracking information and how long until it arrives?

Your package will be shipped from China, your order should arrive in 20 days after being shipped (if there are no delays).

We ask that customers please allow up to 20 days on all international orders.

After your shipped, tracking information will usually be updated in 48 hours.

You could check it in this website: https://www.17track.net/en-us

If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is updated at the end of each day, so it may not be possible to track your order for up to 24 hours.

4. I placed an order and now I want to cancel it.What do I do?

If your product has shipped, we cannot provide a refund. Once your order leaves our shop and is in transit, you cannot cancel your order.

We do not accept returns for exchanges or refunds unless the item you received is defective, or we made an error on your order.

5. Do you accept returns or refunds?

Due to the nature of the products we sell, we, unfortunately, cannot take returns once your toy leaves our shop. We do not accept returns for exchanges or refunds unless your item is defective or if we made an error on your order. You can cancel your order if it has not been shipped.

If you notice a defect with your product, simply contact us and we will take care of it. One of the most common mistakes that customers make is placing an order for a toy that is too big. We do not accept returns on orders where the customer has misjudged the size of the toy; please pay close attention to the specifications of the toy you are ordering. If you have any questions, please contact us prior to placing your order.

6. Is the packaging discreet?

We understand the need for discretion in our shipments and we make every effort to make sure your privacy is protected. Your order will arrive in a simple box. There is no mention of Toys on the outside of the box.

7. I just place an order and now I want to change to other product.What do I do?

In this case, you must notify us immediately.

If your order has already been customized, we will not be able to change for you.

If not, we will suggest you cancel the origin order, and place a new order.

8. Can I request an address change?

In most cases, yes!

I'm happy to assist with address changes in the event that the information entered at checkout is not accurate.

NOTE1: Shipping changes must be requested within 12 hours of purchase. I cannot guarantee changes for requests made more than 12 hours after purchase and am not responsible if the information entered at checkout was incorrect, and/or I am not contacted about the error within the stated timeframe.

NOTE2: If a customer regularly requests address changes, attempts to ship to an individual or location that I do not offer shipping to, or I suspect they are attempting to circumvent my ToS, I reserve the right to ship to the address entered at checkout and/or discontinue service.

9. What should I do if there ia an issue with my shipment?

Most shipping issues are quickly rectified by a quick call to the local post office!If there is an issues with your shipment please contact your local post office as soon as possible!

Please note that we are not responsible for shipping issues caused by customer error, weather or other unforeseen circumstances.

In the event of a returned package, the customer is responsible for any additional funds needed for a second shipment, or I will refund the cost of the item and relist it for sale.

In the event of a lost or damaged package, it is the customer's responsibility to contact the local post office. I do not have access to any additional updates beyond what the tracking information states.

I do not offer cancellations or refunds for lost packages. I do not offer refunds on shipping costs for returned packages.

I understand that this can be frustrating, but once a package leaves my possession I have absolutely no control over it and cannot be held responsible for issues that are beyond my control.

10. How to contact us?

iLOVION is known for our exceptional customer service, so getting in-touch with us no matter where you are in the world couldn't be easier.

Ways in which you can reach us:

Email :luvion168@gmail.com

Twiiter DM -:@iLOVION01